Support

Contact us

Email support@advancedbotworks.com and include:

• the product (e.g. IR Sensor Ring v1) and roughly when you bought it
• your order number, if you have it
• what you expected and what happened, plus the R/G/B values you're seeing if you can
• a photo or short video, if it helps show the problem

We're a small team in Brisbane and usually reply within a few business days.

Before you email

• [ ] Check that the sensor is plugged firmly into the hub port. Try a different port.
• [ ] Restart the hub and reconnect it to the SPIKE app.
• [ ] Check the sensor shows up as a Color Sensor in the app's device view.
• [ ] Read the troubleshooting tips on your product's page.

Bugs and feature requests

If you've found a bug in the firmware, or have an idea for it, you can also open an issue on GitHub.

Warranty

See the warranty and returns policies at advancedbotworks.com. Your rights under the Australian Consumer Law apply in addition to any warranty we offer.